GLOBAL OPERATIONS MANAGER – ROLES & RESPONSIBILITIES • Provide strategic and operational leadership for global business operations, with primary responsibility for client acquisition, US IT Staffing operations, Bench Sales, US IT Recruitment, vendor management, account relationships, and overall business process improvement. • Lead client acquisition initiatives by identifying prospective clients, implementation partners, and strategic staffing vendors; establish initial engagement, present service capabilities, understand business requirements, and convert opportunities into long-term business relationships. • Work closely with clients, implementation partners, Tier-1 vendors, staffing partners, and sub-vendors to strengthen business relationships, generate consistent requirements, improve consultant placement opportunities, and expand the organization’s presence in the US staffing market. • Manage and strengthen strategic client and vendor relationships through regular business reviews, requirement discussions, performance follow-ups, issue resolution, rate negotiations, and continuous engagement with key decision-makers and stakeholders. • Lead the end-to-end Bench Sales function, covering consultant assessment, technical profile positioning, resume quality review, marketing strategy, requirement identification, vendor communication, submissions, interview coordination, rate negotiation, placement closure, and post-placement follow-up. • Provide operational oversight for end-to-end US IT Recruitment, including requirement analysis, sourcing strategy, candidate screening, recruiter performance management, submission quality, interview coordination, offer negotiation, onboarding support, and delivery tracking. • Manage staffing engagements across W2, C2C, contract, contract-to-hire, and full-time hiring models while ensuring alignment between client requirements, candidate availability, commercial expectations, and internal business objectives. • Train, mentor, and develop Managers, Team Leads, Account Managers, Bench Sales professionals, and US IT Recruiters on client engagement, vendor communication, requirement qualification, consultant marketing, candidate assessment, negotiation techniques, escalation handling, and performance management. • Conduct structured training sessions for manager-level professionals to strengthen leadership capabilities, team management practices, decision-making, business communication, accountability, operational discipline, and ownership of business outcomes. • Establish performance management frameworks for Sales, Bench Sales, Recruitment, and Operations teams by defining measurable KPIs, conducting daily and weekly reviews, analyzing performance gaps, and implementing targeted improvement plans. • Collaborate with leadership teams to develop business expansion strategies, improve client penetration, increase vendor network coverage, strengthen consultant deployment ratios, improve recruitment turnaround time, and enhance overall operational profitability. • Drive regular business review meetings with Sales Managers, Recruitment Managers, Account Managers, and Operations teams to evaluate pipelines, submissions, interviews, closures, consultant placements, client activity, vendor performance, and revenue opportunities. • Develop and maintain structured processes for lead generation, client outreach, vendor onboarding, requirement distribution, consultant submissions, interview tracking, placement follow-up, and performance reporting to ensure operational consistency and transparency. • Work closely with client and vendor stakeholders on commercial discussions, including bill rate negotiations, candidate pay rate alignment, contract terms, replacement requirements, project extensions, Work Orders, Purchase Orders, and other engagement-related matters. • Oversee client and vendor onboarding processes, including business documentation, compliance requirements, service agreements, MSAs, SOWs, Work Orders, Purchase Orders, and coordination with Contracts, Accounts, and Operations teams. • Monitor consultant marketing performance and guide Bench Sales teams in improving profile presentation, requirement matching, submission quality, vendor reach, interview conversion ratios, negotiation strategies, and successful placement outcomes. • Provide strategic guidance to US IT Recruitment teams on sourcing channels, Boolean search strategies, candidate qualification, technical screening coordination, work authorization assessment, rate negotiation, submission quality, and candidate engagement. • Build and maintain strong relationships with consultants throughout the staffing lifecycle, addressing concerns related to assignments, client communication, project extensions, rate discussions, timesheets, onboarding, and other operational matters. • Partner with HR, Accounts, Payroll, Contracts, Immigration, Sales, and Recruitment functions to resolve operational escalations and ensure smooth coordination throughout the employee, consultant, client, and vendor lifecycle. • Review operational data and management reports covering client acquisition activity, vendor engagement, Bench Sales productivity, recruitment delivery, submissions, interviews, placements, onboarding, terminations, and revenue-related performance indicators. • Introduce process improvements and standardized operating procedures across Sales, Bench Sales, Recruitment, Client Management, and Operations functions to improve accountability, communication, productivity, and business scalability. • Act as a senior escalation point for critical client, vendor, consultant, and internal operational matters, ensuring timely resolution while protecting business relationships and maintaining service delivery standards. • Support leadership in workforce planning, team structuring, hiring decisions, performance reviews, incentive planning, and succession development for critical managerial and operational roles. • Promote a performance-driven and collaborative work culture by coaching managers, recognizing high performers, addressing productivity challenges, and ensuring that teams remain aligned with organizational objectives and customer expectations. • Represent the organization in strategic discussions with clients, vendors, business partners, and internal stakeholders, serving as a key bridge between business development, staffing delivery, operations, and executive leadership. • Drive continuous improvement across global operations by identifying process gaps, implementing practical solutions, strengthening management reporting, improving team coordination, and creating scalable operating practices that support sustainable business growth.

# Global Operations Manager – Key Responsibilities Summary - **Strategic Leadership**: Oversee global business operations including client acquisition, US IT Staffing, Bench Sales, recruitment, vendor management, and business process improvement. - **Client & Vendor Management**: Identify and engage prospective clients, implementation partners, and vendors; build and maintain long-term strategic relationships through regular reviews, negotiations, and performance follow-ups. - **Bench Sales Oversight**: Lead end-to-end Bench Sales functions covering consultant profiling, marketing, submissions, interview coordination, rate negotiation, and placement closure. - **US IT Recruitment Management**: Manage full recruitment lifecycle including sourcing, screening, offer negotiation, onboarding, and delivery tracking across W2, C2C, contract, and full-time hiring models. - **Training & Development**: Mentor Managers, Team Leads, Recruiters, and Bench Sales professionals on client engagement, negotiation, performance management, and leadership capabilities. - **Performance Management**: Define KPIs, conduct regular reviews, analyze gaps, and implement improvement plans across Sales, Recruitment, and Operations teams. - **Commercial & Compliance Oversight**: Handle rate negotiations, contract terms, MSAs, SOWs, Work Orders, and coordinate onboarding documentation with relevant internal teams. - **Cross-functional Collaboration**: Partner with HR, Payroll, Accounts, Contracts, and Immigration teams to resolve escalations and ensure smooth operational coordination. - **Process Improvement**: Introduce standardized procedures and scalable operating practices to enhance productivity, accountability, and business growth across all functions. - **Senior Escalation & Leadership Support**: Serve as the key escalation point for critical operational matters while supporting leadership in workforce planning, team structuring, and succession development.